VociMedSpa At StoneCrest

The health and safety of our clients and employees has always been our top priority. We take the same precautions hospitals and medical facilities use when it comes to cleaning and sanitation.

We ask that clients with a fever, or who have tested positive for COVID-19 within five days of their appointment date, kindly reschedule for a later date. We hold our employees to the same standard in an effort to keep our community healthy.

Please turn off your phone and other devices inside the spa, to keep it calm and in consideration of other guests.

We love children. However, for safety and insurance reasons, and out of consideration for other clients, please don’t bring children under the age of 10 to the spa without another adult present to supervise them.

We recommend booking all appointments in advance. A credit card is required for all new and established clients at the time of booking, and is stored securely through our PCI-compliant system.

By scheduling an appointment, you agree to our 24-hour cancellation and no-show policy. If you can’t make your appointment, please call us at (704) 752-8030 or email appointments@vocimedspa.com at least 24 hours beforehand to avoid a $50 cancellation fee. Missed appointments are charged a $50 no-show fee, and clients with more than three no-shows or late cancellations may be charged the full cost of the scheduled services.

As a courtesy, we send a confirmation by email and text when you book, again 48 hours before if the appointment is still unconfirmed, and a reminder 24 hours before. You can opt out of reminders at any time; managing your appointment and following the cancellation policy remains your responsibility.

Please arrive at least 10 minutes early so your paperwork is complete before your appointment time. If you arrive more than 10 minutes late, your appointment may be shortened, or canceled if there isn’t enough time to complete the service. Appointments canceled because of late arrival are charged a $50 cancellation fee.

We pride ourselves on high-quality products, services and care, and our technicians work to make sure you’re pleased with your experience and results. With this in mind, we do not offer refunds for any services, including prepaid services or packages — all service and package sales are final. Skincare products, makeup, prescription products, gift cards and other retail items are non-refundable.

We’re continually expanding and upgrading our services. Although we make every effort to keep our website and spa menus current, prices for products and services are subject to change at any time.

As the cost of products and supplies increases, we may need to raise the price of some services as well. We do our best to keep our prices affordable while providing the highest-quality products and services.

Guests must be 18 or older to receive treatments without the approval or accompaniment of an adult. Any client under 18 must have a consent form signed by a parent or legal guardian.